1. All invoices will be sent via e-mail. If for some reason the e-mail address we have on file is not working, or by client's request, we will send the invoice through regular postal mail. A $5 handling fee will apply for all printed invoices.
2. Except for customers paying by credit card, Economy and E-mail only accounts are not eligible for quarterly billing. To activate credit card billing, please fill out the Recurrent Billing Form and fax it to us at (240) 255-3254.
3. Clients who have a "Personal Pro" or a Small Business (including Deluxe) account may choose between quarterly and yearly payments. Clients who elect to pay yearly will receive a discounted rate which is equivalent to one free month of hosting per year. All accounts are placed on yearly billing unless the client contacts billing-2006@linuxis.net and requests quarterly billing.
4. An invoice will be sent 30 days before the payment due date. A second invoice will be sent if payment is not made by the due date. If payment is not made within two weeks of the second invoice, the account will be considered delinquent and will be deactivated. Re-activation of a delinquent account will occur only after the customer has paid in full, and will incur a $25 service fee. In addition, re-activated delinquent accounts will no longer be eligible for quarterly billing.
5. All cancellations must be made in writing, either by mail or fax. The customer will be refunded a pro-rated amount based upon the date of cancellation. After cancellation has been processed, the customer's account and all files will be deleted from LinuxIS's systems. LinuxIS will not be responsible for any data loss due to deletion of files, so please be sure you have a local backup before cancelling your account.
6. LinuxIS accepts the following forms of payment:

   • Visa
   • MasterCard
   • American Express
   • Checks drawn on US banks
   • US Postal Money Orders
   • PayPal
   • Sushi (SF Bay Area locals only -- please do not send through the mail.)

Customers are strongly encouraged to sign up for recurrent credit card billing. This will virtually assure that your account will never be delinquent. To sign up for recurrent billing, please fill out our Recurrent Billing Form and fax it to (240) 255-3254. Customers who sign up for recurrent billing will continue to be invoiced, and the penalties in #4 will apply if the account cannot be billed due to the credit card being declined or for any other reason.

If there are any questions about this policy, please direct them to billing-2006@linuxis.net.

Current account pricing can be found on our Pricing page.

The correct mailing address for payments is:

LinuxIS Consulting, LLC
PO Box 1871
Pacifica, CA 94044